FAQ

Q: How do you send the jewellery?

A: We offer shipping by various carriers based on your shipping destination, products and speed. Delivery times and conditions are provided by the carrier and we are not responsible for any delays or disruptions caused by the carrier.

Please inspect all items upon delivery. If your package is damaged, please let the carrier know at time of receipt. If the damage is discovered after receipt, please contact us at (email address).

We do not ship on weekends or holidays.

Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.

Q: What is the return policy?

A: Goods that are faulty or do not fit must be returned to the address below within 30  days of the item being received by the customer.

Acrolithos Ltd.
15 Belitha Villas
London
N1 1PE

Q: How can I contact you?

A: Email: acrolithosltd@gmail.com or write us a ticket on the site. We typically reply within 24 hours.

Q: Can I make a bespoke order?

A: Feel free to email us at (email address) if you have something specific in mind. We will always try to help. We typically advise 14-18 days for the delivery of bespoke orders, though will do our best to keep you updated along the way. 

Q: First Order Discount?

A: 10% off your first order with the code WELCOME.

Q:Do you have any Order Discounts?

A: You can find discount codes on our Instagram once in a while, feel free to use them!